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Karla J Cunningham PhD's avatar

"This is exceptionally difficult for legacy organizations. It requires cannibalizing the bureaucracy which has been built around human labor and non-AI systems for decades. And on top of the implementation complexity, you have protectionism around jobs, institutional process inertia, and other FUD (fear, uncertainty, and doubt)." - You hit the nail on the head right there. Legacy systems, processes, and mindsets struggle under the best of circumstances with disruptive change. The speed with which organizations are confronted with this dynamic makes this even more challenging. Thank you for writing this piece and for the thoughtful insights.

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